See how responsibilities, processes and review fit together to support consistent work.
A system connects the work
A management system brings together the way an organisation sets direction, assigns responsibilities and carries out activities. Documents support that work, but the system also includes the decisions and actions happening every day.
Give processes clear ownership
Describe what starts a process, what it produces and who is responsible. Consider how it connects to other activities so that handovers and shared responsibilities are understood.
Use information to review performance
Choose information that helps people understand whether a process is working. Discuss results, investigate problems and record decisions so that follow-up actions have a clear purpose.
Keep improvement manageable
Start with issues that matter to the organisation. Assign an owner, agree an action and review the result. Repeated, considered improvements help the system stay useful as activities change.
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