ISO 9001

Overview

A quality management system connects customer needs with the way work is planned, delivered and reviewed. ISO 9001 provides a framework for organising that system across different types of organisations.

Where to focus

• Define the processes that affect your products or services.
• Assign responsibilities and maintain useful records.
• Review customer feedback and address recurring problems.

Preparing your organisation

Start with the boundaries of your management system. Map the work within that scope, identify process owners and gather evidence of how performance is reviewed. An internal audit and management review help identify gaps before an external assessment.