SERVICE MANAGEMENT
Overview
ISO/IEC 20000-1 concerns service management systems. It supports a coordinated approach to service requirements, delivery and improvement.
Where to focus
- Define services, customers and responsibilities.
- Review service agreements and operational processes.
- Use performance information to guide improvements.
Preparing your organisation
Explain which services and teams are included. Gather service records, agreed targets and examples of how incidents, changes and improvement actions are handled.
LET'S TALK
Clarity for your next step.
Share your requirements and the standard or service you would like to discuss.